Frequently Asked Questions
Everything you need to know about our high-performance home tools.
What is the warranty on simplehuman products?
We stand by our products. Most of our sensor pumps and trash cans come with a 2 to 10-year warranty, depending on the specific model and materials used.
How do I find the right custom fit liner for my trash can?
Each of our cans features a specific letter code (A through Z) located on the inside of the lid or the rim. Simply match that letter to the corresponding letter on our liner packs for a perfect fit.
What is your return policy for home goods?
If you are not completely satisfied, you can return your purchase within 45 days of delivery for a full refund, provided the item is in its original packaging.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $49 within the contiguous United States. Members of our rewards program may qualify for additional shipping perks.
How do I clean and maintain my stainless steel products?
Our stainless steel features an invisible fingerprint-proof coating. To clean, simply use a soft cloth and warm water; avoid abrasive cleaners or bleach to preserve the finish.
How long does the battery last on sensor mirrors and pumps?
Our rechargeable sensor tools typically last between 3 to 6 months on a single charge, depending on frequency of use, and can be easily recharged via the included USB cable.